Frequently asked questions

What happens at the first session?

Your first session is an intake session, in our office or online. We'll welcome you, show you around if you're here in person, and help you feel comfortable. Then we'll talk about what brings you in, what you'd like to work toward, and your history. Often we'll also share a few tools to help you calm yourself.

How long is a session?

Most sessions are an hour. Some insurance plans set the length.

Who do you see?

Children, teens, adults, couples, and families. Joy Kelleher sees clients from age 6, Maria Ibarra from age 5, and Ainsley Nguyen from age 10.

How do I request an appointment for my child?

Use the Request an appointment button and choose a clinician who sees children, or call us at (678) 989-4267. For what a first visit is like, see For parents.

Do you take my insurance?

Joy Kelleher is in network with Aetna, Alliant, Healthgram, HealthPartners, MultiPlan (PHCS) and TRICARE. Maria Ibarra and Ainsley Nguyen don't bill insurance, so their sessions are self-pay.

Do you have evening or weekend appointments?

Joy Kelleher: Monday, Tuesday, Thursday and Friday, 10 a.m. to 6 p.m., in our office and online; Wednesdays online only, by request; and two Saturdays a month.

Maria Ibarra: Monday and Friday, 10 a.m. to 6 p.m.; other evenings and Saturdays by request.

Ainsley Nguyen: evenings and weekends, online.

These are our hours in a typical week, and they can change, for example when one of us is away. A clinician may also arrange an appointment outside them, case by case.

Can I see someone online?

Yes. Joy Kelleher and Maria Ibarra see clients in our office and online. Ainsley Nguyen sees clients online only. Online sessions are for clients who are in Georgia.

Do you offer counseling in Spanish?

Yes. Maria Ibarra sees clients in English and Spanish.

I'm already a client. Where do I go?

Sign in to the client portal. There you can send your clinician a message, and request, change or cancel an appointment.

What if I need help after hours or in a crisis?

Thrive Gainesville, LLC does not provide an after-hours service or crisis response services. If you experience a crisis after hours, an emergency at any time, or need immediate assistance you are encouraged to call the mental health emergency number 988, 911, or present to your nearest emergency room.